Privacy Policy
Last Updated: October 27, 2026
At FG Vector, operated by falbergolf.com, s.r.o., we are deeply committed to protecting your privacy and security. This Privacy Policy explains how we collect, process, and protect your data when you use the FG Vector mobile application (the "Application").
Our core philosophy centers on a Zero-Touch, local-first data approach. We believe that your athletic practice data belongs to you, and we design our software to keep what can stay on your device on your device (above all your videos) while maximizing local on-device computation.
The controller of your personal data within the meaning of the EU General Data Protection Regulation (GDPR) is falbergolf.com, s.r.o., Bystrcká 1137/38, 624 00 Brno, Czech Republic. You can reach us at [email protected].
1. Data We Collect & How We Use It
We process data to provide the Application's analysis, training statistics and synchronisation across your iPhone, Apple Watch and compatible Garmin watch:
- Account Information: When registering via Sign in with Apple, Google Sign-In, or E-mail (Firebase Authentication), we collect your e-mail address and name to securely manage your account, subscription state, and cloud access. If you sign in with Apple or Google, the provider passes us only your name, your e-mail address and an identifier of your account. With your account we also record that you accepted the Terms and this Privacy Policy and, before your first community post, the Community Guidelines, together with the time and the version of each text.
- Subscription & Trial: Purchases are made only through Apple's App Store, and we never see your payment details. When you buy a subscription in the Application, the purchase carries a pseudonymous identifier derived from your account, so that the subscription belongs to your account. A subscription without this identifier (for example, one obtained with an Offer Code) is paired with your account when you redeem the code in the Application, tap “Restore Purchases” or buy: we then store the original App Store transaction ID together with your account ID, the product ID and the time of pairing, so that the same subscription cannot be used by another account. With your account we also store a copy of your subscription status (active or not, expiry date, product) and the calendar days on which you recorded the training sessions of your trial (see section 5 of our Terms). When you delete your account, the pairing is deleted too, and the subscription can then be paired with another account. The trial is available once per device and is shared by all accounts used on it (see section 5 of our Terms). To apply this, the Application keeps on the device, in its keychain, a record of the calendar days on which accounts without access to FG Vector Pro (an active subscription or access granted by us), or whose access the Application could not verify at that moment, recorded training sessions of the trial on that device, and of the last day on which the Application was used on it. This record contains only these dates, is stored on the device only and is not linked to any account: it is not sent to us and is not transferred to another device, not even through iCloud Keychain or a backup. It is not deleted when you sign out or delete your account, and it may remain on the device even after you delete the Application; it is deleted when the device is erased. If the subscription screen is shown to you because the trial on the device has already been used, the reason it was shown is stored with your account (see Use of App Features).
- Setup & Calibration Profile: We store parameters you provide during onboarding and in your profile (gender, birth date, height, golf handicap, stance — right- or left-handed) to personalize your statistics and in-app experience. The Application does not ask you for your 7-iron carry or club speed: it estimates your playing level from your own shots (for example, from the ball speeds it measures with your 7 iron) and stores with your account this level, the 7-iron club speed and carry derived from your shots, and a dated history of that club speed. Any 7-iron reference values (carry or club speed) that you entered in an earlier version of the Application, including any club speeds you entered by hand in that history, are deleted from your account (on your device and in the cloud) once you start using a version of the Application released after 30 September 2026; from then on, the Application estimates your level only from your own shots. If you use iron fitting, we also store the wrist-to-floor distance you enter.
- Golf Profile Details: If you provide them, we store your years of playing experience, primary training goal, home club, country, and city to personalize your experience and AI coaching. The country is pre-filled from your phone’s region setting, and you can change it. You choose your home club from a list of golf courses; if your course is missing, you can add it. A course you add is stored with the identifier of your account and waits for our review; until then, only you can see it. When you delete your account, the courses you added that we have not yet verified are deleted. A course we have verified stays in the list for other players; we remove the link to your account from it on request (this is not done automatically when you delete your account).
- Shot Statistics: For every shot, the Application computes numerical estimates on your device — such as carry, total distance, club speed, ball speed, launch and side angle, shot shape, swing-quality scores, features derived from your body posture (pose), and motion data from a paired Apple Watch or Garmin watch. These numbers are synchronized to your cloud account (Cloud Firestore) so that your history is backed up and available across devices. While recording, the Application also picks up the sound of the ball impact through the microphone: on your device it computes numerical features of that sound (for example its loudness, timing, frequency characteristics and the background noise level), and only these numbers are stored with the shot. The sound recording itself is not uploaded, except as part of the original shot clips described in section 2 (diagnostic shot videos and videos you attach in the support chat); shot videos you share or post have no sound. Each shot record also includes the phone model and iOS version it was recorded with.
- Measurement Diagnostics: For each shot, about 1 kB of technical diagnostics is stored in your cloud account: whether and why a ball measurement succeeded or failed, the processing stages, device model, thermal state, camera frame rate and ISO, selected club, camera geometry and a session identifier, together with totals per session. We read these records to improve the measurement. They contain no video and no images. Diagnostic shot videos are described in section 2. We can switch this collection off remotely. With your account we also store the phone model, iOS version and app version you last used, and for each camera session a short technical summary (for example its length, the number of shots and of measured shots, the camera frame rate, the thermal state and the processing time).
- Use of App Features: To find out whether the features meant to help you keep practising actually work (the end-of-session card, the plan for your next session, the evening summary and invitations), the Application records a few simple signals. For each camera session: whether the end-of-session card was shown and in which variant, what you chose for your next session (for example “tomorrow” or “in 3 days”), whether a session mission was completed, how many new challenge levels and celebrations appeared, whether a training plan was active and, during the trial, which trial session it was. For each day: whether an evening summary was scheduled and whether you opened it, and how many times you shared an invitation (by type). These records contain only numbers, yes/no values and categories from a fixed list — never text you write, names, clubs or shot values. They are stored in your cloud account, and we evaluate them only in aggregate across users. To improve how the Application presents the subscription and FG Lab, we also store with your account how many times the subscription screen has been shown to you, when it was last shown and from which part of the Application it was last opened, as well as when the one-time offer to try FG Lab during the trial was shown to you and how you responded (whether you switched on ball flight curves or closed the offer), also so that the offer is not shown to you again; we keep these records for as long as your account exists.
- AI Coaching Data: When you use the personal AI coach, we store your daily training summaries, generated coach reports (including the coach's internal training notes), and your chat messages in your secure cloud account so your coaching continuity is preserved across devices. You can delete individual reports or the entire chat history at any time directly inside the Application.
- Community: If you use the community features, we store your public profile (@handle, name, profile photo, home club and, if you add them, a bio, handicap, yardage guide, bag and achievements), the players you follow, your friendships, the users you block and the reports you submit, as well as your posts (photos, session cards and shot videos), likes and comments. Images and videos are stored in Firebase Cloud Storage. Your profile and posts are visible to other signed-in users of the Application; you can hide your profile at any time. Shot videos you post have no sound. If you switch on “My AI coach” in your public profile, your profile also shows a short assessment written by your AI coach, and periodic recaps of your progress written by the coach appear on the coach's page in the Application (see section 5, Google AI Services).
- Reports: If you report a profile, post or comment, we store who submitted the report (your account ID), whose content it concerns (their account ID and, for a profile or comment, their @handle), what was reported (the post or comment identifier), the reason you chose and, for a comment, a copy of its text, so that we can assess it even if the comment is deleted in the meantime. Only our team reads reports. A resolved report is deleted automatically 12 months after it was resolved; the reports you have submitted are also deleted when you delete your account.
- Challenges & Leaderboard: Challenges are small tasks with levels (for example, a number of shots within a window around your own average distance, straight shots, or club speed). The Application evaluates them on your phone from your shots. Completed levels are stored in your cloud account (challenge ID, club, level, date completed and performance figures such as the number of shots, window size or speed), so that they are synchronized across your devices and shown in the Application. You appear on the challenge leaderboard only if you have a public profile with a @handle and visibility set to “Everyone”, unless you set “Leaderboards” to “Nobody” in your public profile, which also removes you from it; a profile set to “Friends only” or a hidden profile is not on the leaderboard, and hiding your profile removes you from it. The leaderboard shows other signed-in users of the Application your @handle, display name, profile photo (if you uploaded one), country (as a flag, based on the country in your profile), points (the total of your completed levels), the number of completed levels and your points in the challenge of the week. For the “My club” leaderboard we also store the identifier of your home club (only with a public profile, as already in your public profile), so that players of the same club can be compared; the identifier itself is not displayed. The leaderboard is just for fun and has no prizes; Competitions with prizes are described in the next item. A diploma for a completed level is an image created on your phone and leaves it only if you choose to share it: as a post in the Application (the Community item above applies), or through the iOS share sheet to another app — in that case you pass it to that app yourself and FG Vector sends nothing. If you are on the challenge leaderboard and in the challenge of the week you overtake a friend who is also on it (a friend is a player with whom you have an accepted friendship or whom you follow mutually, unless either of you has blocked the other), our server places a notice in that friend's in-app inbox with your @handle, display name, the challenge and both players' points for that week. The friend sees the notice in the Feed and in the evening summary; no push notification is sent for it. The notice disappears after 8 days and is then deleted automatically; it is deleted immediately when you leave the leaderboard or delete your account.
- Competitions: If you enter a Competition, we store your entry and the scores our server calculates from your shot data. The leaderboard shows other players your display name, @handle, profile photo, country and score. Your country and handicap are used to check eligibility and assign divisions. Before a prize is handed over, we verify the winner, including a manual check of the subscription status.
- Support Chat: Messages you send and screenshots you attach are stored (Cloud Firestore / Cloud Storage) together with your e-mail address and the app language, so that we can answer your request. You can also attach a shot video from the Application: the original clip of the shot (the full frame, with its sound) is then uploaded together with a small technical file about that shot (its measurement data, the camera settings, your device model and iOS and app version), and we use it only to handle your request. If you have consented to AI processing (see section 4), the text of your message is also sent to Google AI (Gemini) together with our support knowledge base, and the first reply may be prepared by the AI: it answers from the knowledge base, or tells you that the conversation has been passed to our team. Without this consent, the AI prepares no replies, and only our team answers your messages. So that our team can understand and answer messages in any language, the text of your messages may be translated into Czech with Google AI (Gemini), and our replies into your language in the same way, whether or not you have consented to AI processing; the translation of your message is stored with it for our team. The translation only helps our team understand you and never answers you on its own. Screenshots and videos are never sent to the AI.
- Notifications: When you are signed in, we store your device's push token (Firebase Cloud Messaging) and the app language with your account, so that notifications reach your device in your language; your device shows them only if you allow notifications in iOS. With the push token we also store your phone's time zone, so that notifications, for example about the start of a Competition, arrive at a reasonable local time. If you have entered a Competition, we may send you service notifications about it (a reminder 3 days before it ends and its results). Notifications about new Competitions and their start are promotional: we send them only if you switch on “Competition news” in the Application (in your Profile under “Notifications”, or in the list of Competitions). This setting is off by default, and you can switch it off at any time in the same places. With your account we store whether the setting is on and the time you last changed it. A push token belongs to the installation of the Application on your device; if more than one account is used on the same device, the setting of the account last signed in on that device applies, even after you sign out, until another account signs in on that device or you delete the Application from it. We also notify you when our team leaves you a new message in the support chat (for example a reply to your request or a notice about a new version of the Application); the notification only says that you have a new message from support.
- E-mails and messages to help you get started: After you register, we send you a welcome message with instructions for setting up the camera, by e-mail from [email protected] and in the support chat in the Application. If you have not recorded a shot within about two days of registering, we may send you one reminder with the same tips in the support chat; to decide this, our server only checks whether your account has a camera session or a shot. If you use an older version of the Application, we may tell you once in the support chat, with a notification, about a newer version. With your account we store when we sent these messages, through which channels and in which language. Where needed, our team writes to you from the same address (for example about your support request or a Competition prize). E-mails are sent through a server function and the e-mail service of falbergolf.com (Google Workspace). To time the welcome message and the reminder, our server keeps a short record with your account ID and the time your account was created; it is deleted once the reminder has been sent or dropped, at the latest about 10 days after registration, or when you delete your account. Records of the e-mail queue are deleted 30 days after sending. E-mails for resetting your password are sent by Firebase Authentication.
- Apple Watch & Apple Health: With your permission, the Application can start a Golf workout on your Apple Watch (HealthKit) to silence notifications during practice. During the workout, the watch reads your heart rate and active energy from HealthKit: the heart rate is only shown on the watch, and the workout may be saved in Apple Health, where you manage it in the Health app. We do not send any Apple Health data to our servers. Your swing motion is measured by the motion sensors of your watch, not through Apple Health; these motion data are sent to your iPhone and stored with your shot statistics.
The Application does not contain Firebase Analytics or Crashlytics.
Your account data and calibration values are needed to provide the core functions of the Application. All other information (golf profile details, community features, AI coach, notifications) is optional.
2. Your Videos
Your swing videos are recorded, analyzed, and stored on your iOS device. Our cloud backs up numerical statistics, performance scores and bag configurations — not your video library.
When a Video Leaves Your Device:
A video leaves your device only in these cases: (1) you publish a shot as a post in the Application (“Post to FG Vector”) — the exported video of that shot and a thumbnail image are then uploaded to Firebase Cloud Storage and shown on your profile to signed-in users and in the Feed of your followers and friends, until you delete the post or your account; (2) you share a video to another app through the iOS share sheet — the recipient app's terms and privacy policy then apply; (3) you attach a shot video in the support chat (section 1, Support Chat); or (4) the Application uploads a diagnostic shot video (see below). Videos are not used to train AI models and are never sent to the AI coach or to Google AI. An exported shot video (a post or a video you share) has no sound: neither the impact nor your surroundings can be heard. Diagnostic shot videos and videos attached in the support chat are original clips with the sound recorded during the shot.
Diagnostic shot videos: If, in a camera session with at least 10 shots, the Application measures the ball on fewer than 60% of them, it uploads a few shots from that session to Firebase Cloud Storage after you close the camera, and only over Wi-Fi: shots it could not measure and, for comparison, one or two measured shots with the same club. Each is the original clip of the shot or the part of it around the impact — the full frame, showing you and anyone else in the picture, with the sound recorded during the shot — together with a small technical file (the measurement data of the shot, figures from your other shots that day and from your measured shots with the same club over the last 30 days, the camera and measurement settings, and your device model, iOS and app version). We use these videos only to find out why the measurement failed and to improve it. Only our team has access to them; they are stored with Google Firebase (section 5), and we do not share them with anyone else. They are deleted automatically 12 months after upload, and immediately when you delete your account; deleting a shot in the Application does not delete its diagnostic video. There is no switch for this in the Application: if you do not want it, write to us at [email protected] or in the support chat, and we will delete the diagnostic videos from your account, including any uploaded later, and will not use them. We can also switch this collection off remotely.
3. Data Deletion and App Uninstallation
Because your videos are stored on your device, you keep full control over them. This is how deletion works:
- Manual Data Cleansing: You can delete individual swing parameters or entire training sessions directly in My Game at any time. Doing so permanently clears the local video file and updates your historical timeline across cloud records.
- Deleting Your Account: Deleting your account inside the Application removes your data from our cloud, including your shots and statistics, profile, posts and their photos and videos, comments and likes, support tickets, competition entries, challenge results and your leaderboard entry. It also deletes the records on the use of app features, the record of your consent to AI processing, the record used to time the welcome message and reminder, your push tokens and notification settings (including “Competition news”), the pairing of your subscription with your account, your inbox, the reports you have submitted and the golf courses you added that we have not yet verified; notices about you in your friends' inboxes are deleted as well. This includes the screenshots and shot videos attached in the support chat and your diagnostic shot videos (section 2).
- Consequences of App Deletion: Uninstalling or deleting the FG Vector Application from your iOS device permanently deletes the local application sandbox, including all recorded swing videos, local caches, and temporary data. Your numerical statistics are restored from your cloud account when you sign in again, but videos cannot be recovered by our team, because we do not store them (other than videos you have published as posts). To safeguard your videos, export them to external storage before removing the app. Uninstalling the app does not delete your account; to delete your cloud data, delete your account inside the Application. Diagnostic shot videos and videos attached in the support chat (section 2) are kept only for the purposes described there and are not restored to your device. The record of trial sessions on the device (section 1, Subscription & Trial) may remain on the device.
4. Legal Bases for Processing
- Performance of our contract with you (Art. 6(1)(b) GDPR): your account, calibration and golf profile, shot statistics and cloud synchronization, challenges and your challenge results, subscription status, the Apple Watch and Garmin companion features, Competitions you enter, support requests, transactional e-mails, the welcome message, notices about new versions of the Application and messages from our team in the support chat, and notifications you have allowed, including reminders and results of Competitions you have entered (but not notifications about new Competitions, which are based on your consent, see below). This also covers pairing your subscription with your account, recording the training sessions of your trial, including the record of trial sessions on the device (section 1, Subscription & Trial), and storing your time zone for notifications. Handling support requests includes the shot videos you attach in the support chat and the translation of support messages and our replies with Google AI (section 1, Support Chat).
- Your consent (Art. 6(1)(a) GDPR): the Personal AI Coach, including the coach's assessment and recaps on your public profile and AI replies in the support chat, and the community features (public profile, including your place on the challenge leaderboard and the notices your friends receive when you overtake them in the challenge of the week, posts, likes and comments). You can withdraw your consent to AI processing at any time with the “Withdraw consent” button in the “AI processing” card at the bottom of the AI coach screen; from then on nothing more is sent to Google AI (no new coach reports, coach chat or AI replies in support), and your existing reports and chat stay in your account until you delete them. The translation of support messages for our team (section 1, Support Chat) does not depend on this consent. The coach’s assessment disappears from your public profile and the coach’s recaps of your progress disappear from the coach’s page. Your decision and its withdrawal are recorded with your account (status, version of the consent text and time), so that they apply on all your devices. You withdraw your consent to the community features by hiding your profile or deleting the related content (posts, comments). Your consent is also the basis for notifications about new Competitions and their start (“Competition news”, see section 1); you withdraw it by switching “Competition news” off in the Application, after which we send you no further notifications of this kind. Withdrawal does not affect processing carried out before it. Notifications and Apple Health access also require your permission in iOS, which you can revoke in the iOS Settings.
- Our legitimate interests (Art. 6(1)(f) GDPR): measurement diagnostics, including the device information stored with your account and shots, used to improve the measurement; records on the use of app features (section 1), used to find out whether the features meant to help you keep practising work, to improve them and to improve how the Application presents the subscription and FG Lab — we consider that your interests and rights do not override this interest, because the records contain only numbers, yes/no values, dates and times and fixed categories, are not used for advertising or to make decisions about you (other than not showing you the FG Lab offer again), are evaluated only in aggregate, and the daily records are deleted automatically about 400 days (13 months) after the day they relate to; sending you one reminder with setup tips in the support chat if you have not recorded a shot within about two days of registering — we consider that your interests and rights do not override this interest, because it is a single message inside the Application you signed up for, it only helps you start using it, we check only whether a camera session or a shot exists, and you can object at any time by writing to us; applying the free trial once per device also with respect to other people who use the same device, so that it cannot be obtained repeatedly by creating new accounts — we consider that your interests and rights do not override this interest, because the record on the device contains only dates, stays on the device, is not linked to any account and is not sent to us, and its only effect is that the free trial is offered once per device, while access with a subscription is not affected; protecting our backend against abuse (Firebase App Check) and keeping the service secure; handling reports of content and protecting users (moderation); preventing manipulation in Competitions and verifying winners; and statistics about our website. You may object to this processing at any time (see section 8). Our legitimate interest is also the basis for diagnostic shot videos (section 2), used only to find out why the measurement failed and to improve it — we consider that your interests and rights do not override this interest, because videos are uploaded only from sessions in which the ball was measured on fewer than 60% of shots, and only a few shots from each, only our team has access to them, they are used for nothing else and are deleted automatically after 12 months; you can object at any time, and we then delete the diagnostic videos from your account, including any uploaded later, and do not use them.
- Legal obligations (Art. 6(1)(c) GDPR): for example, accounting and tax records relating to prizes, and responding to lawful requests of public authorities.
5. Third-Party Services, Recipients & International Transfers
To deliver cloud synchronization and stable account environments, we rely on the service providers below, who process data on our behalf. The list also names the other recipients of your data (other users and apps you choose to share to); we share data only as described here:
- Google Firebase / Google Cloud (Authentication, Cloud Firestore, Cloud Storage, Cloud Functions, Cloud Messaging, App Check): Used to manage secure account access; to store your numerical data, profile, posts and their media, and support conversations; to run server-side processing such as Competition scoring and transactional e-mails; to deliver push notifications; and to protect our backend by checking that requests come from a genuine copy of the Application. Cloud Storage also holds the diagnostic shot videos and the shot videos attached in the support chat (section 2).
- Google AI Services (Firebase AI / Gemini): Used with your consent to AI processing: to generate your personal AI coach's reports and chat replies, the coach's assessment and recaps (if you have switched on “My AI coach” in your public profile) and AI replies in the support chat. For coach reports and chat, the following is sent: your gender (so that the coach uses the correct grammatical forms), age calculated from your birth date, height, city and country, home club, handicap and its trend, years of playing, primary goal and playing hand; your training data (the day's summary per club, such as the number of shots, average carry, smash factor, tempo, contact quality and detected swing faults; your trends, bag and distance gaps; your season goal, training plan, distances per club and completed challenges); previous coach notes and reports; and your chat messages with the recent chat history. For the assessment and recaps, your first and last name, your gender (for the correct grammatical forms), your playing hand and a summary of your results are sent, but not your age, height, city, country, home club or handicap. For the support chat, the text of your message is sent together with our support knowledge base. Your e-mail address, photos, screenshots and swing videos are never sent to this service. We use this service under Google’s terms for paid services, under which Google does not use these data to improve its products and keeps them only for a limited time to detect abuse. Google processes these data on our behalf; transfers outside the EU/EEA are covered under “International transfers” below. Independently of this consent, our team uses this service to translate the text of support messages and our replies (section 1, Support Chat); only the text is sent, never screenshots or videos.
- Google (Google Workspace / Gmail), e-mail provider of falbergolf.com: Delivers the e-mails we send you from [email protected] (section 1, E-mails and messages to help you get started); for this purpose it processes your e-mail address and the content of the message.
- Apple (StoreKit, Sign in with Apple, HealthKit): StoreKit processes purchases, subscription renewals and subscription status. No banking card details are handled or visible to our company servers. When you buy in the Application, Apple receives the pseudonymous identifier of your account described in section 1 (Subscription & Trial).
- WatchConnectivity: Coordinates real-time short-range wireless transfers between your iPhone and Apple Watch to synchronize bag setups and push live haptic strike readouts directly to your wrist.
- Garmin Connect IQ: If you pair a compatible Garmin watch, our Connect IQ companion app receives your bag setup and live shot readouts from your iPhone over Garmin's short-range communication framework. This transfer works the same way as on Apple Watch: only current training data is mirrored to your wrist, and no video or personal account credentials are shared with Garmin.
- Cloudflare Web Analytics (website only): Our website fgvector.com counts page views and the sites visitors arrive from, so we can see which pages are useful. The measurement sets no cookies, does not follow you to other websites, and builds no profile of you. It is limited to the website — it has nothing to do with the Application, and none of it is linked to your account.
- Other users: Your public profile, posts, likes and comments are visible to other signed-in users, and the challenge leaderboard and Competition leaderboards show the details described in section 1.
- Apps you share to: When you share a video or other content through the iOS share sheet, the recipient app processes it under its own terms and privacy policy.
International transfers: Some of these providers, in particular Google, may process data outside the European Union / European Economic Area, including in the United States. Where this happens, the transfer is based on an adequacy decision of the European Commission (for recipients in the United States certified under it, the EU–U.S. Data Privacy Framework) or on the Standard Contractual Clauses adopted by the European Commission. You can request further information about these safeguards at [email protected].
6. How Long We Keep Your Data
- Account, profile, shot statistics, challenge results, measurement diagnostics, coach data and support conversations: for as long as your account exists, unless you delete individual items earlier. Diagnostics of a shot you delete remain until you delete your account.
- Screenshots and shot videos attached in the support chat: with the support conversation, for as long as your account exists, unless we delete the conversation earlier at your request.
- Diagnostic shot videos and their technical files: deleted automatically 12 months after upload; earlier if you delete your account or object (section 2).
- Pairing of your subscription, subscription status, trial training sessions and your consent record: for as long as your account exists.
- Record of trial sessions on the device: on the device until the device is erased; it is not deleted with your account and may remain after you delete the Application (section 1, Subscription & Trial).
- “Competition news” setting (whether it is on and the time of the last change): for as long as your account exists.
- Records on the use of app features: daily records are deleted automatically about 400 days (13 months) after the day they relate to; the signals for each camera session are kept with that session's technical summary for as long as your account exists; the records on the subscription screen and the FG Lab offer (section 1) for as long as your account exists.
- Posts and their photos or videos: until you delete the post or your account.
- Notices in a friend's inbox: shown for 8 days and then deleted automatically; deleted earlier if you leave the challenge leaderboard or delete your account.
- Reports of content: until resolved, then 12 months.
- Leaderboard entry: for as long as your profile has the visibility “Everyone”; the entry is deleted when you change this setting, set “Leaderboards” to “Nobody” in your public profile, or delete your account.
- E-mail queue records: 30 days.
- Record used to time the welcome message and reminder (account ID and times): until the reminder is sent or dropped, at the latest about 10 days after registration; earlier if you delete your account.
- Record of when and how we sent you the welcome message, reminder or update notice (and whether you unsubscribed): for as long as your account exists.
- Records we must keep by law (for example, accounting and tax records relating to prizes): for the period required by law.
- Aggregated or anonymised statistics that can no longer be linked to you may be kept after your account is deleted.
7. Children and Minors
The Application is intended for users aged 13 and over and is not directed at children under 13; it does not accept a date of birth indicating an age under 13. If you are below the age at which you can consent yourself in your country (under Article 8 GDPR this is 15 in the Czech Republic, 16 in Germany and several other countries, and between 13 and 16 elsewhere in the EU), you may use the features that rely on consent — the Personal AI Coach, the community features (public profile, posts, likes and comments) and “Competition news” notifications — only with the consent of your parent or legal guardian; by accepting the Terms you confirm that you have it (see section 1 of our Terms). Prizes in Competitions are available to entrants aged 18 or over, and to younger entrants only with parental consent where local law allows (see section 12.1 of our Terms). If we learn that a user is under 13, we will delete their account; if we learn that we process consent-based data of a minor without the required parental consent, we will delete those data. Parents or guardians can contact us at [email protected].
8. Your Rights
Under the GDPR you have the right to access your data, to have it rectified or erased, to restrict its processing, to receive the data you provided to us in a portable format, to object to processing based on our legitimate interests (including measurement diagnostics), and to withdraw your consent at any time. Many of these rights can be exercised directly in the Application (editing your profile, deleting shots, sessions, posts or coach reports, hiding your profile, deleting your account); otherwise contact us at [email protected]. We respond within one month. This includes the right to object to the records on the use of app features described in section 1. This also includes the right to object to diagnostic shot videos (section 2); there is no switch for them in the Application, so write to us.
We do not make decisions based solely on automated processing that produce legal effects concerning you or similarly significantly affect you; Competition results flagged as implausible are reviewed by a person.
You also have the right to lodge a complaint with a supervisory authority, in particular the Czech Office for Personal Data Protection (Úřad pro ochranu osobních údajů, www.uoou.cz), or the authority in the EU country where you live or work.
9. Changes to this Policy
We may update this Privacy Policy when the Application or the law changes. We will tell you about material changes in the Application or by e-mail before they take effect; the date at the top shows the current version.
Data Controller Contact:
Company: falbergolf.com, s.r.o.
Address: Bystrcká 1137/38, 624 00 Brno, Czech Republic
Company ID (IČ): 26956608
VAT ID (DIČ): CZ26956608
Commercial Register: Regional Court in Brno, file C 47909
Support Email: [email protected]